SMR policy is to provide confidence in our certification decisions through maintaining principles. These principles relate to ensuring: impartiality; competence; responsibility; openness; confidentiality and complaint resolution within the certification decision processes.
We ensure that conflicts of interest are avoided, managed and objectivity of our Certification Services certification activities is maintained.
| SMR commit to provide the best certification service to the customer in order to recognize the necessity of system assessment through the user’s reliability for all certificates issued by SMR |
| SMR commit to ensure compliance of our certification processes and requirements of international and national standards for conformity assessment, as applicable to the certification program. |
| All SMR personnel shall understand that this policy is based on reasonable assessment and reliable surveillance and good certification management |
| SMR certification processes will be subjected to continual review and improvements made to increase effectiveness of the management system defined in the system manual. |
| This policy will be continually reviewed with respect to the changes in conformity assessment standards to ensure that it remains relevant and suitable. |
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